Shipping
To find out when your order will arrive, you need to consider the
availability of the item(s) you ordered and the shipping option you selected.
The following calculation is used:
Delivery charges are based on the order’s total weight and destination
Available to Ship Time + Delivery Method Ship Time = Total Delivery Time
- We ship via UPS Ground unless otherwise specified. Please contact us
for upgrade rates. If you request merchandise to be shipped to a P.O Box, your
order will automatically send your package via United States Postal Service
(UPS does not ship to P.O. Boxes).
- An automatic charge of $3.95 will be charged for shipping per package.
(Covers the cost of the box, packing materials, wrapping paper, labels,
and personnel to pack and physically take the order to the post office for mailing and handling fee)
- Your package will ship usually within 2-3 business days of placing
your order.
- We have shipping rates within the 48 states. (USA)
Loss & Damage
- Claims for lost shipment, or damaged/pilferage must be reported to
Asian Links Online immediately. We are not responsible for damage caused by
the postal services or private delivery services in any country once the
package leaves our hands. We go to great lengths to pack each item to survive
even the roughest trip around the world. If there is any concern about
breakage to an item we will be glad to arrange to have the item insured before
it leaves the warehouse. If you feel that an item was damaged due to
poor packaging we will be glad to inspect photographs of the damaged item and
discuss it with you so that it can be resolved to your satisfaction.
Return & Refunds
- Satisfaction is guarantee. We strive for guest satisfaction and make
that our priority. We are a family owned business with a reputation for high
quality products and prompted and efficient service. We reserve the right to
refuse to sell to anyone engaged in any illegal activity, spamming,
inappropriate or unethical marketing practices that adversely affects out
reputation.
- You must be completely satisfied with any of our products, or return the product in re-saleable condition for a full refund of the purchase price (shipping NOT included). Regardless of the reason we will substitute another product or refund your purchase price. All claims for replacements and/or refunds must be made within 7 days of receipt of said product.
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Damage and/or breakage: We are not responsible for damage caused by the postal services or private delivery services in any country once the package leaves our hands. We go to great lengths to pack each item to survive even the roughest trip around the world. If there is any concern about breakage to an item we will be glad to arrange to have the item insured before it leaves our warehouse. If you feel that an item was damaged due to poor packaging we will be glad to inspect photographs of the damaged item and discuss it with you so that it can be resolved to your satisfaction.
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Substitutions: We reserve the right to substitute an item of greater value for any item ordered which we cannot deliver due to damage discovered during packaging for shipment. We will not knowingly ship damaged goods but will select a replacement item or items similar to and of greater value than the item which was damaged prior to shipment. If you are not satisfied with the substitution you may return it for a full refund including all the shipping costs both ways. Your satisfaction is guaranteed.
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When sending any returned items, please make sure that you insure the package and get a tracking number. We will not refund any items until we physically receive the returned item.
Cancellation
- Cancellation requests must be e-mailed or called in. The response must
state "Cancelled". If a cancelled order is shipped in error, you are
responsible to contact Asian Links Online and either refuse the shipment or return
the product to Asian Links Online. Otherwise you are responsible for the payment
of the package. Before credit can be given, your proof of cancellation must be
produced and product returned.
Payments
- We accept Visa, Discover and MasterCard. We also accept payment through PayPal
and money orders. No Personal checks or cash accepted.